We are a small size company growing big, we deal with U.S. immigration cases and our existence has been just five years. It is tough to survive in this industry, not only because of the mere nature of the immigration industry but it is also because of the fierce competition you face in the U.S. with so many new and old firms competing with yours.
Managing old clients and taking the new ones is a challenge, making your existing clients loyal is another, moreover the threat of ‘bad word’ always exists, one tiny mistake and almost everybody in the industry knows it, word of mouth is a very dangerous thing! You have to be cautious about the mistakes, keep the customer satisfied, get back to him from time to time, and manage hundreds of them at the same time.
It used to be a tedious thing, especially as we were growing big, it was almost being impossible till, we subscribed to this Case Management Software. One of my Business Consultant suggested us to upgrade ourselves with software for Case Management and Processing, the name he came up was INSZoom.
Now INSZoom was an unknown thing for us, in fact any software company was alien for us because we were totally dependent on people, being small we didn’t think of it before, subscribing or licensing a software might’ve been expensive is what we thought. But with the market reputation of INSZoom as a flawless firm and its software being appreciably doing good we thought of taking a risk.
It seems like a perfect decision, our employees are relieved with optimized workload, our clients are increasing and more satisfied and thus we get referral clients every now and then referred by our old satisfied clients. The learning was a little difficult part for us, but INSZoom’s smart and efficient customer support and training programs made us float well and learn them easily. When our clients are satisfied with us, they endorse us and tell others to connect with us, in this case we feel obligated to appreciate INSZoom and would endorse to use its software for better productivity.